Frequently Asked Questions
What does FantasyCrafted sell
FantasyCrafted offers DIY puzzles, booknooks, and three dimensional house miniatures designed to let you build and display detailed miniature worlds. Our products are creative kits made for hobbyists, gift buyers, and collectors.
Do you ship worldwide
Yes. We offer worldwide shipping. Estimated delivery times are five to nine business days depending on your location.
How long does order processing take
Orders are typically processed within one to three business days after payment confirmation. Once your order is shipped, you will receive a confirmation email with tracking information when available.
Can I cancel my order
Orders can be canceled within twelve hours of purchase if they have not yet been processed or shipped. Please contact us as soon as possible at info@fantasycrafted.com or by phone at 725 227 6837 with your order number.
Can I return my order
You may request a return within fourteen days of receiving your item. The product must be unused, in its original condition, and in its original packaging. As these are DIY kits, items that have been assembled or used cannot be returned.
What if my item arrives damaged
If your item arrives damaged or defective, please contact us within seven days of delivery and provide clear photos of the issue. We will review your case and offer a replacement or refund if applicable.
Are the kits difficult to assemble
Difficulty varies by product. Each product page includes details about estimated assembly time and skill level. Most kits are designed to be enjoyable and manageable for beginners with patience and attention to detail.
Are tools and glue included
Some kits include basic tools or accessories, while others may require common household items such as glue or batteries. Please review the product description for specific details before purchasing.
How can I track my order
Once your order has been shipped, you will receive a tracking number by email when available. You can use this information to follow your shipment through the carrier website.
Do I have to pay customs or import fees
Depending on your country, customs duties or import taxes may apply. These fees are determined by your local authorities and are the responsibility of the customer.
How can I contact customer support
You can reach our customer support team by email at info@fantasycrafted.com or by phone at 725 227 6837. We are happy to assist you with any questions regarding your order or our products.